Alternative Mobile Application Available for Potch Municipal Payments Amid Technical Outages
As a result, municipal account processing and online payment functionality through the Cabedocs platform remain temporarily unavailable for Potchefstroom residents.
To maintain uninterrupted account management and billing services during these technical outages, municipal account features have been transitioned to the mobile digital platform, Collab Citizen.
App Availability & Platform Compatibility
The Collab Citizen application is available on multiple operating systems:
Android: Downloadable via the Google Play Store.
iOS (Smartphones): Downloadable via the Apple App Store.
Huawei Devices: Downloadable via the Huawei AppGallery.
Account Access & Registration Guide
To view monthly bills and process municipal payments through the mobile platform, follow these steps:
Download and Open: Install Collab Citizen from the device's respective app store.
Navigate to Setup: Tap the profile icon located in the top-left corner of the screen.
View Instructions: Select the App Tour option from the menu to review the step-by-step registration workflow.
Verification Period: Submit the registration details. Account profiles require administrative approval from the municipality, which is completed within 24 to 48 hours.
Monthly municipal utility statements have been fully populated on the application platform and available for access since early October. Residents encountering issues with offline payment portals are encouraged to utilize this mobile application as the primary digital channel for account management.
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