JB Marks Municipality Announces Delays in Billing and Essential Services
Residents of the JB Marks Local Municipality are facing a temporary disruption in administrative services following an official public notice issued by the local government. The municipality, confirmed on Tuesday, May 5, 2026, that an unforeseen technical or administrative hurdle has hampered the standard processing of municipal accounts and several interconnected utility services.
Image: The Go-To Guy Creations Impact on Statements and Utility Tokens
The primary issue involves a delay in the preparation and issuance of Municipal Statements. According to the communication unit, residents can now expect these statements to be available by Thursday, May 7, 2026.
The ripple effect of this delay extends beyond simple paperwork. The municipality noted that the following services are also currently affected:
Free Electricity Tokens: The issuance of these tokens has been put on hold until the system issue is resolved.
Arrears Management: The uploading and processing of arrears have been stalled, which may impact residents attempting to settle outstanding balances or manage payment plans.
Response and Public Guidance
In a statement released to the media, the JB Marks Local Municipality expressed regret for the situation, apologizing for the inconvenience caused to the community. Officials have requested that residents exercise patience and adjust their financial planning for the week to accommodate the two-day delay.
To assist those with specific concerns, the municipality has designated two primary contact points for public enquiries:
Municipal Statements: Ms. Patricia Modise at 018 299 5185.
Free Electricity Tokens: Ms. Ntombizodwa Khumbi at 018 299 5179.
While the municipality works to restore full functionality to its billing and token systems, residents are encouraged to monitor official social media channels for further updates. This brief service interruption highlights the critical nature of municipal IT and administrative infrastructure in ensuring the daily needs of the North West community are met without friction.
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